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MOCHILAB / AI SKILL
Business-hours Support SLA Clock
Calculate first-response business minutes and remaining SLA time from explicit working intervals and ticket snapshots.
What it does
Calculate first-response business minutes and remaining SLA time from explicit working intervals and ticket snapshots.
Try saying
Check exported tickets against a 90-business-minute first-response target using my working intervals.
List unanswered tickets closest to their SLA deadline from this expanded calendar snapshot.
Provide selected local data using the input contract. Creates JSON, CSV and Markdown; inputs preserved.
Supply actual qualifying replies and expanded calendar intervals. Holidays, lunch and daylight-saving changes are not guessed. This does not reproduce all vendor SLA rules, assign staff, send replies or create reminders.
Free local tool; no paid API key/backend. Model/runtime costs may apply separately. No schedule, push or external account action.