Updated 22 October 2026
Seven-day membership policy
Request a full refund within 7 days of payment if you have not started a members-only download under that subscription term. Downloads under earlier subscriptions do not affect this request.
Orders with downloads
Contact us about duplicate charges, missing delivery, material defects or content that differs substantially from its description. Depending on the issue, we can provide a replacement, repair or refund. A change of mind alone normally does not qualify for a refund after downloading. Statutory consumer rights continue to apply.
How to request a refund
Send your order reference, registered email and a description of the issue through the contact page. After review, we will confirm the remedy and refund method with you. A confirmed refund adjusts the membership term and related referral reward. Hosting, model and other third-party charges are handled by their providers.